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We want your Otherworlds experience to be a chill one!

For accessories, we will happily take back any unused item within 7 days of delivery, and refund your original form of payment minus shipping. Please reach out to customer service at contact@otherworldsinc.com  for your return label. You are responsible for shipping costs associated with your return, which will be deducted from your refund.

If you receive any damaged or incorrect items, please contact customer service.

All apparel must be returned unused and in original packaging with all original tags attached in order to qualify as a return.

Please email contact@otherworldsinc.com with your order number and reason for return, and we will provide a shipping label. The cost of return shipping will be covered by us, if the return meets our requirements.

Unfortunately, at this time we only ship to the 48 contiguous United States, and also Alaska, Hawaii, Puerto Rico, Guam, APO/FPO. To see if we ship to you, please visit our FAQ for more details.

Orders with a subtotal over $150 receive free shipping within the 48 contiguous United States.

We currently use Print on Demand (POD) manufacturers. Which allows us to focus on what you want, new designs and the creation of new worlds. Our POD suppliers ship finished products from either UPS, USPS, and DHL within the contiguous 48 states. We do not offer shipping to PO Boxes or international locations, including Canada.

All orders are made on a order by order basis as a means to be more environmentally friendly.

We use a few POD suppliers and their average order of fulfillment often takes 3–7 business days for all production techniques, but footware, figurines, and select high-end or hand-made items may take 14-21 business days to make.

Estimated fulfillment + Estimated shipping = Estimated Delivery Time (EDT)

Estimated shipping time according to our historical shipping data is 7-14 business days after fulfillment. EDT to the 48 contiguous United States, and also Alaska is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

Issues with print or embroidery files, Products being out of stock, Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions, pandemic or post-pandemic service delays.

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.




Orders within 5-7 business days, and processed for shipment 5-7 business days after, except during holidays and weekends.


Once your order has been shipped, you will receive a confirmation email with your tracking info provided. Please note that your shipping method selected comes with standard service levels and timelines for delivery to your home.

Orders begin processing right away and cannot be canceled or changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of clothing are correct. We are not able to add or remove items, or update the shipping address after the order is confirmed.