Frequently Asked Questions:
Otherworlds Inc Originals or OW Originals are made by us and are often based on our intellectual properties or our interpretations of properties that inspired us. Regardless, they are all 100% made from our imagination.
Otherworlds Partnered Merchandise or Partnered Merch are designed by us and are created in partnership with influencers. Partnered merch supports the influencer that inspired it.
Collaborator Merch are not made by us. We may have other merchants that sell their items through our store outlet. Often, these items fit the niche and our hope is that you may enjoy a wider selection of anime or comic related merch. We like to be transparent, some items may be processed through drop shipping as well.
• We get a small percentage from these items which also help our company and team continue making comics or games.
• We do not own, nor do we manage the items that are shipped from these outside manufacturers.
• We track the shipments and sample items prior to ensure quality. If the items shipped by a Collaborator are not at the highest quality or something is amiss, please let us know in order for us to either fix the issue or discontinue it.
Unfortunately, we are not accepting purchases outside of the 48 contigious United States, Alaska, Hawaii, Puerto Rico, and Guam via APO/FPO.
However, to answer your question: Yes. For anyone living in the EU or UK, the Brexit Transition Period ends on December 31, 2020. As a result, effective January 1, 2021, new laws will apply to sales between the UK and the EU. This change might make it necessary to review and update the tax processes, and thus we have to make sure you as a fellow customer is aware.
Even Merchants who sell between the UK and EU countries might require VAT registrations in additional countries, or require customers to pay for their own imports and taxes.
There are two popular commercial terms, or Incoterms:
Delivered Duty Paid(DDP). This term indicates that the seller is assuming responsibility for any import costs, such as VAT and duties, that might be payable when goods cross borders. This option keeps your customer from paying unexpected fees or taxes on receipt of the goods, but DDP requires you to manage the import process, and might create VAT registration obligations.
Delivered At Place(DAP). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. This option might keep you from having to manage the import process, but DAP creates unexpected costs for your customer and can result in delayed or returned shipments.
We're responsible for deciding which Incoterms we use, but due to our company still being a start up and not having enough resources to set this up. We have chosen to become a DAP or Delivered At Place.
We must make sure that you as the customer is aware that for most EU member states, you may be required to take on all charges and taxes the state or country you live in might charge you for. This also applies to any other state or country outside of the USA
Yes. Every time you consider ordering an item with us, please check the sizing charts. Each sizing chart will be specific to the item being sold. Please be sure to measure yourself as each item is made to order. We use Print on Demand outlets such as Printful to make sure that every item is made new and just for you.
WARNING: Certain products sold here can expose you to chemicals including di(2-ethylhexyl)phthalate (DEHP), diisononyl phthalate (DINP), bisphenol-A (BPA), cadmium, and lead or lead compounds, which are known to the State of California to cause cancer, birth defects or other reproductive harm. For more information, go to:
All orders are made on a order by order basis as a means to be more environmentally friendly.
We use a few POD suppliers and their average order of fulfillment often takes 3–7 business days for all production techniques, but footware, figurines, and select high-end or hand-made items may take 14-21 business days to make.
Estimated fulfillment + Estimated shipping = Estimated Delivery Time (EDT)
Estimated shipping time according to our historical shipping data is 7-14 business days after fulfillment. EDT to the 48 contiguous United States, and also Alaska is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
•Issues with print or embroidery files
•Products being out of stock
•Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions, pandemic or post-pandemic service delays.
Nonetheless, we work hard to meet our delivery estimates with each order.
If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.
Orders within 5-7 business days, and processed for shipment 5-7 business days after, except during holidays and weekends.
Once your order has been shipped, you will receive a confirmation email with your tracking info provided. Please note that your shipping method selected comes with standard service levels and timelines for delivery to your home.
Recently, we have seen a longer wait on the time frame for shipments when items go out due to Covid-19, as well as changes with our manufacturers. Orders that would have normally taken 2-4 weeks, may take longer.
However, we have tracking on all items shipped and we are constantly monitoring shipped items to make sure you get your item. If, by any chance, you have not received your item or it has taken longer than 7 weeks, please feel free to contact us.
Hopefully, things will return to normalcy soon, but until then, please bear with us. We are still creating wonderful items and your support helps us continue making new stories or games.
Orders begin processing right away and cannot be canceled or changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered, or sizes of clothing are correct. We are not able to add or remove items, nor update the shipping address after the order is confirmed.
Otherworlds Inc. cannot be held responsible for stolen or lost packages when the shipper('s) tracking system show that the package was delivered. However, in the event that your package was lost, we can help you file a claim with the shipper to report your lost shipment.
We currently use Print on Demand (POD) manufacturers. This allows us to focus on what you want, new designs and the creation of new worlds. Our POD suppliers ship finished products from either UPS, USPS, or DHL within the contiguous 48 states. We do not offer shipping to PO Boxes or international locations, including Canada.
Yes. Every purchase helps our Creators and the Otherworlds Inc. Team as a whole, and influencers we partner with. It allows us to earn a living that lets us dedicate ourselves to creating wonderful stories and games for you to enjoy.
Though, in our opinion, the coolest way you help is in the percentage of each purchase you make that goes to a select Charity Group voted by our Squidsquad community at the start of every New Year.
We love doing what we do, and none of this would be possible without you, thanks Dreamboat 😏
Unfortunately, at this time we only ship to the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, and Guam via APO/FPO.
We are currently only making exceptions to international shipping for those who partook in the Glacias Kickstarter.
Orders with a subtotal over $180 qualify for a reimbursement on the shipping cost.
This only applies within the 48 contiguous United States, and customer(s) must email us with order confirmation.
The shipping reimbursement is given in the form of a Otherworlds Market Gift Card.
We want your Otherworlds experience to be a chill one!
For accessories, we will happily take back any unused item within 7 days of delivery, and refund your original form of payment minus shipping. Please reach out to customer service at email@example.com for your return label. You are responsible for shipping costs associated with your return, which will be deducted from your refund.
If you receive any damaged or incorrect items, please contact customer service.
All apparel must be returned unused and in original packaging with all original tags attached in order to qualify as a return.
Please email firstname.lastname@example.org with your order number and reason for return, and we will provide a shipping label. The cost of return shipping will be covered by us, if the return meets our requirements.